Frequently Asked Questions

See all FAQs Where can I find the remote codes for my Philips device? Remote control manufactures all use different codes. We do not have list of the codes that are used for the Philips devices. The remote control manufacture will have the codes for you device. If you do not have a remote from a cable/satellite provider please contact the manufacture of the remote you are using. If you are using the remote provided by a cable/satellite company please reference the list below. Below are links to the major cable/satellite provider’s remote control support pages. Comcast - http://customer.comcast.com/Pages/HelpNFC.aspx?print=false&id=remotes Charter - http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=28 Cox - http://ww2.cox.com/residential/omaha/support/tv/article.cox?articleId={565a9f10-69b9-11df-5fca-000000000000} Time Warner - http://www.timewarnercable.com/corporate/programyourremote/default.ashx Bright House - http://brighthouse.com/corporate/support/tv/program-remote DirectTV - http://2getdtv.com/directv/remote_codes.html Dish Network - http://www.dishnetwork.com/SupportSection/remote-setup AT&T U-verse - http://www.att.com/esupport/article.jsp?sid=KB407920#fbid=-tHihmzDA_C Verizon - http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/SetUp/SetUp.htm Cablevision - http://optimum.custhelp.com/app/answers/detail/a_id/1420 SuddenLink - http://www.urcsupport.com/index.php?mso_id=232 Mediacom - http://www.urcsupport.com/index.php?mso_id=233

MediaConnect Does my device have the MediaConnect feature?

Before you buy How can I watch 3D movies?

Getting started What is the purpose of the USB port on the back/side of my TV? What size bolts do I need to mount my TV? What is the VESA pattern? Where can I find the remote codes for my Philips device? Will my TV display a 1080p signal? Are there brackets or mounts available that will allow me to mount my TV to a wall? What are the specifications of the mount and bolts required? What are the recommended operating and storage, humidity and temperature levels for my Philips product? Does my TV have a VGA and audio PC connection? When should I run the auto program feature on my TV.

Use and Learn Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my TV (HDMI IN)? How do I connect my PC to my TV? How do I add TV channels that were not picked up during auto-programming? Why doesn’t the picture fill the full screen when I use Automatic or Normal picture format? How does the picture look on my TV when I select Automatic or Normal picture format? How can I connect several external devices to my TV? How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection? How to connect antenna / cable TV signal? How do I clean my TV screen? Why does my HDTV take time to turn on? How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)? The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better? How can I program my Philips remote to work with my order devices? How can I make my JPEG images loop during playback?

Tips and Tricks How can I convert a video to Motion JPEG (MJPEG)?

Software Upgrade Will a software update fix my problem? How can I tell if there is a later version of software for my product? How do I update my device?

Apps Does my Philips product support NETFLIX streaming over the internet? What is VUDU and which Philips products have VUDU? What internet features does my device have? Vudu, Netflix, Facebook, etc…

Troubleshooting How do I output sound from my Philips TV to external audio devices such as Home Theaters, Soundbars, AV Receivers, etc.? I have neither picture nor sound after connecting. What should I do? No picture appears on the screen when I connect my PS3 game console to the TV. Do you have a question about your product which wasn't answered in the FAQs on this website? Why am I not getting audio from my TV? Why am I getting a black and white picture? How do I make my picture fill the screen? Why does it take a long time to switch between High Definition and Standard Definition channels? I have forgotten my PIN code. How can I reset it? Why is there no picture or incorrect color (too red, purple, no color, etc) after connecting my TV using the component input? Why is my TV missing channels after running auto-program when I use an antenna?

Parts and Accessories Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product? Why does my Cable/Satellite/Set-Top Box remote not work when my TV is turned on?